Three starting models. Pricing is tailored after reviewing device and user count, on-site needs, support channels and responsibilities.
Tailored scope · Clear responsibilities
Every business needs a different balance. Shape remote support, on-site work and infrastructure management around your actual needs.
Draft starting model for businesses handling day-to-day IT requests remotely.
Covered users and devices, support channel, operating hours and response terms are defined in the proposal. On-site visits are excluded and can be scoped separately.
Discuss this model →A draft model for businesses that need planned on-site work alongside remote support.
Visit frequency and duration, covered devices, travel and response terms are agreed during scoping.
Discuss this model →A draft model for assessing multiple IT areas and regular maintenance together.
Covered systems, inventory, maintenance, backup and security responsibilities, support hours and response terms are set out in the agreement.
Discuss this model →Scroll the table horizontally to see other models ↔
| Scope | Remote Support | On-site + Remote | Comprehensive IT Management |
|---|---|---|---|
| Support approach | Requests handled remotely | On-site and remote work | Planning multiple IT areas together |
| On-site visits | Scoped separately | Frequency and duration in proposal | Planned around scope |
| Devices and users | Defined around needs | Defined around needs | Defined with systems and inventory |
| Backups and security | Scoped separately | Scoped separately | Responsibilities in the agreement |
| Hours and response terms | Defined in the agreement | Defined in the agreement | Defined in the agreement |
Pricing, hours, visits, SLA, hardware, licences and provider fees are clarified before the agreement. Models do not imply numeric limits or availability guarantees.
Computers, networks, servers, email, backups and security needs.
No. Devices, users, infrastructure, visits and support scope shape the proposal. These are draft starting frameworks.
Not automatically. Third-party fees, licences, hardware and backup responsibilities are specified separately in the proposal.
Operating hours, initial response, intervention and any night support are defined in the agreement. This page does not promise a fixed response time.
We can review your devices, team and support needs to define a suitable scope together. One-off needs can also be assessed for on-demand support.
Tell us about your current setup and goals. Let’s agree the right scope, next steps and responsibilities.